Frequently asked questions
The practical questions we could answer from the sellers’ pages and verified traveller reviews. Flight-specific questions are answered on the flight pages; this page covers what applies to every flight.
Frequently asked questions
How does paying actually work?
Two stages. The flight itself is paid online when you book through GetYourGuide or Viator, at the price shown on our comparison cards. The government fee — US$35–50 per person on the Zimbabwe side, around US$7–23 on the Zambia side depending on the flight — is collected locally at check-in, on the Zimbabwe side explicitly in cash. Photo and video packages are a third, optional cost of about US$25–50, offered after the flight.
What should I bring — and what stays behind?
Sellers ask for sunglasses and comfortable clothes. On helicopter flights a camera is welcome — one seller explicitly says to bring one — but luggage and large bags are not allowed on board. On microlights, cameras and phones stay on the ground entirely; the operator films the flight and sells the footage. And bring the fee in cash.
Are there weight limits?
On the Zambia side, Livingstone’s Adventure states a maximum passenger weight of 100 kg for both helicopters and microlights. On the Zimbabwe side, one seller states 140 kg; the others publish no limit — you are weighed at check-in either way, because seats are assigned by weight. If you are near a limit, ask the seller before booking.
Can I cancel my booking?
Almost every flight on this site can be cancelled free of charge up to 24 hours before, with a full refund — that is the sellers’ standard policy here. We found one non-refundable product in the region and chose not to list it. Weather cancellations by the operator are handled separately: travellers report flexible rebooking.
Why do prices differ between GetYourGuide and Viator?
They are different sellers with different contracts, and sometimes they sell different flights of the same operator. Where we could verify that the same operator is behind both, the flight appears on our cards with both sellers next to each other. Watch the fee line too: one Viator product includes the government fee in its online price, which makes it look more expensive than it is in comparison.
How do I know these prices are current?
Every price is loaded from the sellers’ booking systems and refreshed several times a day — nothing is typed in by hand. If a product disappears at the seller, it disappears from our cards automatically. The local fees are quoted from the sellers’ pages with the date we verified them.